Privacy Policy

Effective Date: October 11, 2026

These Terms of Service apply to detailing services provided by PureGloss Mobile Detailing LLC (“PureGloss,” “we,” “us,” or “our”). By booking or accepting a service from PureGloss Mobile Detailing, you agree to these terms.

Services and Pricing

Service prices are based on vehicle size, service selected, and expected condition of the vehicle.

Customers are responsible for selecting the correct vehicle category when booking. If a vehicle falls into a different size category than the option selected, we may adjust the service price before work begins.

Displayed prices represent starting or standard prices unless otherwise stated.

Vehicles requiring significantly more work than reasonably expected may require additional time or additional charges.

Examples include excessive pet hair, heavy sand, severe staining, spills, excessive trash, embedded debris, biological contamination, heavy buildup, or severely neglected interiors or exteriors.

We will make reasonable efforts to discuss additional charges with the customer before performing work outside the originally booked service.

Quick Clean In & Out

Quick Clean In & Out is designed for regularly maintained vehicles with light everyday dirt and buildup.

It is not intended to provide deep stain removal, extraction, extensive pet-hair removal, heavy sand removal, deep crevice restoration, paint correction, or restoration-level cleaning.

If a vehicle requires substantially more work than a Quick Clean is designed for, we may recommend upgrading to another service.

Vehicle Condition and Results

Detailing can significantly improve a vehicle’s appearance and cleanliness, but we cannot guarantee that every stain, odor, scratch, water spot, defect, discoloration, pet hair, or other condition can be completely removed.

Some defects may be permanent or may require specialized repair, paint correction, replacement, or other services not included in the selected detail.

Older materials, previously damaged surfaces, aftermarket parts, worn trim, weak adhesives, cracked plastics, deteriorated coatings, or other pre-existing conditions may react differently during cleaning.

Personal Belongings

Customers should remove valuables, money, important documents, child items, electronics, firearms, medications, and other personal belongings before the appointment.

PureGloss Mobile Detailing is not responsible for personal items left inside the vehicle unless loss or damage results directly from our negligence.

Access to the Vehicle and Work Area

The customer must provide reasonable access to the vehicle and permission for us to perform the booked services.

The vehicle must be located in an area where we can safely and legally perform mobile detailing.

We may decline, pause, relocate, or reschedule service if the work area presents unsafe conditions, restricted access, traffic hazards, property restrictions, severe weather, or other circumstances that make the service impractical or unsafe.

Weather

Because PureGloss Mobile Detailing operates outdoors and travels to customers, weather conditions may affect appointments.

Rain, thunderstorms, extreme heat, high winds, severe weather, or other unsafe conditions may require rescheduling.

We will make reasonable efforts to communicate weather-related changes as early as possible.

Appointments, Cancellations, and No-Shows

Customers should provide accurate contact information and appointment details when booking.

Cancellation, rescheduling, deposit, prepayment, card-on-file, and no-show requirements shown during the booking process or appointment confirmation are incorporated into these Terms of Service.

If no specific fee or policy is shown during booking, please contact us as soon as possible if you need to change your appointment.

Repeated last-minute cancellations or no-shows may result in future booking restrictions.

Payment

Payment is due according to the terms presented at booking or upon completion of the service.

Payments may be processed through Square or another approved payment provider.

Additional services or approved condition-based charges may be added to the final invoice.

Add-Ons

Add-ons such as pet-hair removal, headlight restoration, engine-bay cleaning, ozone treatment, trim restoration, or other optional services are priced separately unless specifically included in the booked package.

Some add-ons may require additional appointment time.

Ozone Treatment

Ozone treatment is intended to help reduce certain odors, but results vary depending on the source and severity of the odor.

Ozone treatment is not a guarantee that an odor will be permanently eliminated, particularly when the odor source remains in carpet, upholstery, insulation, HVAC components, or other materials.

People, pets, and unnecessary items must remain outside the vehicle during ozone treatment and for any required ventilation period.

Photos and Documentation

We may photograph the vehicle before, during, or after service for condition documentation, quality control, or recordkeeping.

Vehicle photos may also be used for marketing unless the customer asks us not to use their vehicle for promotional purposes.

Satisfaction Concerns

If you believe something was missed or you have a concern about your service, please contact us as soon as reasonably possible after the appointment.

We want an opportunity to review legitimate concerns and determine an appropriate solution.

Limitation of Responsibility

PureGloss Mobile Detailing is not responsible for pre-existing damage, normal wear, manufacturing defects, previously repaired surfaces, weakened materials, failing adhesives, loose trim, damaged electronics, compromised paint, or defects that become apparent during normal cleaning.

Nothing in these Terms is intended to exclude responsibility where doing so would not be permitted by applicable law.

Changes to These Terms

PureGloss Mobile Detailing may update these Terms of Service as the business, services, booking policies, or website change.

The most current version will be posted on our website with the updated effective date.

Contact

Questions regarding these Terms can be directed to:

PureGloss Mobile Detailing LLC
Wesley Chapel • Zephyrhills • Tampa, Florida
Phone: (813) 344-4137
Email: bookings@pureglossdetailing.com
Website: pureglossdetailing.com